Policies and Shipping

Satisfaction Guarantee

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Please read "Returns" below for more information.

Shipping Options

Shipping options are available for most apparel and accessory items. Orders typically ship within one business day of being placed unless more processing is required to fulfill an order.

Due to our dealer agreements, some bikes may not be eligible for shipping.

Shipping Fees

*Please note that some items may be subject to additional shipping and handling charges because of size or weight.

Sorry, but we do not ship outside of the Continental U.S.

In-Store Pickup

In-store pickup is free for all purchases, including bikes and oversized products. Most orders with in-store stock will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.

If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 10% restocking fee will be charged.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

Returns and Refunds

If there’s a problem with a product that you purchased from us, please bring it back to us. We will refund the original purchase amount within 30 days of your purchase for items returned in new condition or are defective. Merchandise returned that appears used may be subject to a restocking fee. 

You may also ship an item back to us if it is defective or not to your satisfaction. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. 

Labor fees, such as tunes, repairs, upgrades, custom wheel builds or other services, are non-refundable.

Rental fees are generally non-refundable. Any issues experienced during a rental period will be assessed and handled at management's discretion. No refunds will be issued for weather related issues. Please see Rental Expectations and our Cancelation Policy pages for all details related to Rentals and Demos.

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!

Product Warranties

Routes Outfitter does not provide any warranties for goods or products sold. We do, however, assist with warranty processing for many of our brands. Simply bring your item(s) in with a receipt of purchase and we will do our best to help you in processing warranties that may exist on the item(s). We cannot guarantee all warranties will be honored or satisfied. Manufacturers are solely responsible for determining whether items are eligible for any warranty. Shipping will be charged directly to the customer if items need to be sent directly to the manufacturer for processing. Labor fees will be charged directly to the customer if the items need to be removed from any piece of equipment and then reinstalled (i.e - bikes, skis, etc.)